As a Front Desk Agent, you will be the first point of contact for guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. You will handle guest inquiries, manage reservations, and assist with various administrative tasks to maintain efficient front desk operations. (Closing Date: 15 March 2026)  

Main Duties and Responsibilities

• Greet guests upon arrival with a friendly and professional approach.
• Check guests in and out of the hotel, ensuring accuracy in reservation details and payment processing.
• Provide information to guests about hotel facilities, services, and local attractions.
• Address guest concerns and inquiries promptly and courteously, striving to exceed their expectations.
• Manage hotel room reservations, including booking, cancellations, and modifications.
• Ensure accuracy of reservation details and communicate special requests to relevant departments.
• Maintain knowledge of room availability, rates, and promotions to effectively upsell and maximize occupancy.
• Answer phone calls and respond to emails in a professional and timely manner.
• Handle guest correspondence, including mail, faxes, and messages.
• Maintain accurate records of guest accounts, payments, and transactions.
• Assist with cashiering duties, including handling cash and processing payment
• Assist guests with arranging transportation, booking tours, and making restaurant reservations.
• Provide recommendations for dining, entertainment, and sightseeing based on guest preferences.
• Anticipate guests' needs and proactively offer assistance to enhance their overall experience.
• Communicate effectively with other hotel departments to ensure seamless guest service delivery.
• Collaborate with housekeeping staff to coordinate room assignments and prioritize guest requests.
• Work closely with the Front Office Manager and other team members to address any issues and improve operational efficiency.

 

Required Knowledge, Skills and Experience

• Previous experience as a hotel receptionist or in a customer service role within the hospitality industry.
• Excellent communication and interpersonal skills, with a strong focus on guest satisfaction.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in handling tasks.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A good command of the English language.

We are hiring for a talented Chef de Partie to join our passionate team! The Chef de Partie is responsible for running an assigned section of the hotel kitchen, ensuring high-quality food preparation and presentation for restaurant service, room service, banqueting, and special events. The role requires strong organisational skills, attention to detail, and the ability to maintain standards in consistency, hygiene, and guest satisfaction.  (Closing Date: 31 December 2025)   Main Duties and Responsibilities

• Prepare, cook, and present dishes within the assigned section to hotel standards.
• Ensure all dishes leaving the kitchen are consistent in taste, quality, and presentation.
• Support menu development, seasonal offerings, and hotel culinary promotions.
• Manage mise-en-place for breakfast, lunch, dinner, and event service depending on the section.
• Maintain a high level of organisation and cleanliness within the station.
• Ensure smooth coordination during busy service periods.
• Ensure all team members adhere to hotel culinary standards and preparation guidelines.
• Foster a positive, professional, and collaborative kitchen environment.
• Uphold the hotel’s food safety, hygiene, and HACCP standards at all times.
• Conduct routine checks to ensure workstations, equipment, and refrigeration areas meet required standards.
• Monitor stock levels for the section and promptly inform the Sous Chef of shortages or irregularities.
• Assist in stock receiving and ensure accurate storage and labelling.
• Minimise waste and support cost control targets without compromising quality.
• Work closely with other kitchen sections to ensure efficient service across all hotel outlets.
• Communicate effectively with Front of House teams to ensure guest requests are met promptly and professionally.
• Support hotel events, private functions, and seasonal activities as required.

Required Knowledge, Skills and Experience

• Previous experience as a Chef de Partie in a similar role.
• Solid knowledge of culinary techniques.
• Ability to work under pressure while maintaining composure and quality standards.
• Teamwork, and communication skills.
• Passion for culinary excellence and continuous improvement.
• Culinary education or formal training is an advantage.
• Ability to work variable hours, including weekends and holidays.

Are you passionate about providing exceptional service and creating memorable experiences for guests? Do you thrive in a dynamic, customer-focused environment? If so, we invite you to apply for the position of a Guest Relations Agent. As the primary point of contact for our guests, you will play a crucial role in ensuring their satisfaction, resolving inquiries, and anticipating their needs to enhance their overall stay. If you have a knack for building positive relationships and a commitment to excellence, we would love to hear from you! (Closing Date: 31 August 2025)  

Main Duties and Responsibilities

• Warmly greet guests upon arrival, assist with check-in procedures, and escort them to their rooms if necessary.
• Actively engage with guests throughout their stay, providing assistance, recommendations, and personalized services to meet their needs.
• Anticipate guest preferences and proactively offer amenities, upgrades, or special services to enhance their experience.
• Address guest concerns, complaints, or issues promptly and effectively, striving for quick resolution and guest satisfaction.
• Act as a liaison between guests and hotel management or other departments to resolve complex issues or special requests.
• Follow up with guests to ensure that their concerns have been resolved to their satisfaction.
• Solicit feedback from guests through surveys, conversations, or comment cards to gauge satisfaction levels and identify areas for improvement.
• Compile and analyze guest feedback data to generate insights and recommendations for enhancing service quality and guest experience.
• Implement proactive measures based on guest feedback to prevent recurring issues and improve overall satisfaction.
• Coordinate special arrangements or services for VIP guests, such as welcome amenities, room upgrades, or dining reservations.
• Organize and oversee special events, celebrations, or excursions for guests, ensuring seamless execution and guest satisfaction.
• Promote hotel facilities, services, and amenities to guests and assist with reservations or bookings as needed.
• Cultivate positive relationships with guests by demonstrating genuine care, attentiveness, and professionalism in all interactions.
• Recognize and reward loyal guests through personalized gestures, loyalty programs, or special offers to encourage repeat visits and referrals.
• Collaborate with other departments, such as housekeeping, front desk, and food and beverage, to ensure coordinated and consistent guest service delivery.

 

Required Knowledge, Skills and Experience

• Previous experience in guest relations, customer service, or hospitality roles, with a strong focus on guest satisfaction and engagement.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with diverse individuals and handle sensitive situations with tact and diplomacy.
• Proactive attitude, with a genuine passion for providing outstanding service and creating memorable experiences for guests.
• Strong organizational and multitasking abilities, with attention to detail and accuracy in managing guest requests and reservations.
• Proficiency in hotel management software, Microsoft Office suite, and customer relationship management (CRM) tools will be considered an asset.
• A good command of the English language, and preferrably having further mulitlingual abilities.